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FAQS

How do I place an order on-line?

Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.

If you experience any difficulties, please send any inquiries to info@nbcfit.com or nicheboutiquecollection@gmail.com

 

How long can I expect delivery to take?

Your order will be filled as promptly as possible (please allow between 2 days for processing and 5-7 business day for most orders). We will notify you as soon as possible of any delays.

 

What are my shipping options?

All Niche’ Boutique Collection orders can take 5 -10 business days. 

 

How do I calculate shipping?

All shipping charges are calculated in the shopping. Currently we are providing a standard S/P rate of $10.00usd. 

 

What payment methods do you accept?

We accept Visa, Mastercard, and Discover, American Express

 

How will I know that my order was accepted?

Once the order has been processed, a confirmation email will be sent to you.

 

How do I place an order off-line?

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, email info@nbcfit.com or nicheboutiquecollection@gmail.com to communicate with one of our customer service representatives.

 

What is your return policy?

All Niche’ Boutique Collection merchandise purchased online must be returned directly to www.nbcfit.com or www.nicheboutiquecollection.com and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website.

We are happy to honor any exchanges/returns as long as:

*The item being exchanged/returned is in new condition and we are able to validate your order by the original invoice number in our system.

*The new item you wish to exchange for is of equal or greater value than the item being returned.

*Limited items and certain items are Final Sale (Lingerie, BodyFit Suits, Undergarments). 

*Your exchange/return request must be made within 15 days of receipt.

Niche’ Boutique Collection wants you to be completely satisfied with your online purchases. If for any reason you are not, please email our customer service department at info@nbcfit.com or text (702) 374.8523 to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:

  1. Your email, contact information and/or fax.

  2. The item number & description of the merchandise being returned/exchanged.

  3. The original invoice number (found at the top of your receipt upon purchase online).

Your Return Authorization Number and the address of where to return the item(s) will be issued via email. (Or by phone if necessary)

 

Please write this number on your invoice and the outside of the box.

All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 business days.

 

How should I ship my return?

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

 

What if the merchandise I ordered arrived damaged during shipping?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at info@nbcfit.com, or texting (702) 374.8523. We will not be able to process any returns/replacements without this number.

 

How do I place a new order in an exchange?

Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.

After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.

Your exchange will not be shipped until we have received full payment for this balance.

FAQS

THE MOST COMMON QUESTIONS

  • Does Niche' Boutique Collection ship to me?
    Currently Niche' Boutique Collection is shipping anywhere in the Unites States and Canada.
  • Are the clothes from Niche' Boutique really hand made in America?
    Yes, that is absolutely correct! Every piece or accessory from Niche' Boutique Collection is hand crafted and manufactured in America. At Niche' Boutique we pride ourselves in crafting high-quality couture items that are unique and original and found no where else.
  • What does LIMITED mean on certain items?
    At Niche' Boutique Collection we strive to create fashion that isn't like anyone else. We find that we can create variations of some of our staple designs and reinvent the wheel with creative and stylish ways. As a way to keep designs and fabrics unique, we will limit and sell only a limited supply of our sets and collections. This allows us to keep inventory easily manageable while also keeping customer's styles unique.
  • Does Niche' Boutique have my size?
    We are a couture activewear fashion brand but unfortunately we can't guarantee our items will fit everyone and every size. Please see our SIZE CHART to verify our size will fit your bodytype.
  • Am I able to return merchandise?
    Items such as lingerie, bodyFIT suits and undergarments are non refundable. Due to hygiene and bacteria, we DO NOT resell specific listed items so we do encourage to order sizes based on our proper SIZE CHART. Other clothing items such as sets or active outer wear have a 15 day return policy.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
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